Senior Product & Services Performance Manager

Senior Product & Services Performance Manager

Contract: Sustainability
Location: Bolton, BL6 6SU (or Stoke, ST1 5PZ) – hybrid role
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Senior Product & Services Performance Manager to lead and be accountable for the performance management of sustainability services and products across the UK & Ireland portfolio.

Job Overview

This role sets the standard for performance governance across sustainability services, ensuring delivery aligns with contract scope, KPIs, financial targets and customer expectations. The postholder will provide senior oversight across a complex contract portfolio, enabling consistent, high‑quality service delivery and robust performance control.

The Senior Product & Services Performance Manager will translate complex sustainability performance data into clear, decision‑ready insight. Through strong assurance, leadership and governance, the role supports operational teams and senior leaders to take informed action, protect margin, manage risk and continuously improve sustainability outcomes.

Key Responsibilities

• Line manage and support the Product Performance Manager team, setting clear objectives, priorities and performance expectations.
• Lead and oversee performance management of sustainability services and products across the contract portfolio.
• Hold end‑to‑end responsibility for performance management of the largest sustainability contract, acting as senior performance lead and escalation point.
• Provide oversight and assurance of sustainability performance across all other contracts, identifying trends, underperformance and emerging risks.
• Identify performance risks, delivery issues and data gaps early, ensuring timely escalation and effective management.
• Coordinate and manage programme‑level sustainability activity where Programme Manager roles are not in place.
• Set and maintain standardised sustainability performance frameworks, templates, processes and reporting expectations.
• Ensure sustainability performance data is accurate, timely, validated and auditable, working closely with operational and data teams.

Person Specification

• Experience managing sustainability services, performance management or service‑led delivery within complex operational environments.
• Proven experience of leading, developing and managing teams, including setting priorities and managing performance.
• Strong experience working with KPI frameworks, reporting cycles and performance management processes.
• High level of data literacy with strong attention to detail and ability to assure data accuracy and integrity.
• Ability to translate performance data into clear, practical insight for non‑technical audiences.
• Confidence engaging with a wide range of stakeholders across operations, functions and senior leadership.
• Holds a full UK driving licence and is willing to travel to client sites as required. Eligible for company car or car allowance.